PRIVACY POLICY

Lannair Ltd complies with GDPR and this policy provides you with details of how we collect and process your personal data.

Data held for Coachees, Trainees or Clients comprises: Name, Email address, Billing Address, Telephone number.

This is data is gathered for ease of contact at the outset of the coaching, training, or consultancy relationship with the Coachee, Trainee or Client’s full awareness.

During the course of working together, we will also record transaction data such as payments and details of purchases made.

Further personal details might also be revealed while working together (eg age, marital status, children); such data is not recorded in electronic form. Further personal documents may also be shared by the Coachee, Trainee or Client with Lannair Ltd (eg psychometric, 360 questionnaire information, previous qualifications etc.) and this will be treated as strictly confidential.

Trust and Confidentiality are central to how we work, therefore, all coaching and enquiry discussions and data are kept in strict confidence.

Data held for a consultancy clients or trainees will vary by the nature of the assignment or training programme and will be gathered at the outset or during the assignment or training programme with the client or trainee’s fully awareness.

We do not collect any Sensitive Data about Clients, Trainees or Coachees. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

 

No electronic data held by Lannair Ltd is sold to a third party.

On occasion an electronic record of a coaching discussion will be shared with an external party – eg The Coach’s coaching supervisor or a coaching accreditation body such as the Institute of Leadership and Management. This is solely for the purpose of the Coach’s learning or accreditation. On such occasions, the Coachee is not readily identifiable as only initials or a number are used. This is disclosed to the Coachee at the outset of the coaching relationship and referred to in the Coaching Agreement. Consent from the Coachee is obtained.

If an email contains sensitive information relating to a Coachee, Trainee or Client, we will recommend that encryption is used; the Coachee, Trainee or Client may choose not to use encryption at their own risk.

By law, Lannair Ltd must keep basic information (including Contact, Identity, Financial and Transaction Data) about all customers including Coachees, Trainees and Clients for six years after they cease being customers for tax purposes. Other data relating to a Coachee, Trainee or Client will be retained throughout the duration of the Coaching relationship, Training programme or Consultancy assignment and for 3 years after its cessation; thereafter it will be deleted and destroyed.

A Coachee, Trainee or Client may request sight of their data and this will be provided within 5 working days.

Any data breach which has an adverse effect on an individual’s or company’s privacy will be reported to the individual within 72 hours.

You will receive marketing communications from us if you have signed up for our newsletter, promotional information; requested information from us or purchased goods or services from us; or if you provided us with your details when you entered a competition or registered for a promotion or free resources; and in each case, you have not opted out of receiving that marketing.

It is important that the information we hold is accurate and up to date. If you are a Coachee, Trainee or Client and your personal information changes, please let us know of these changes by emailing carolyn@lannair.co.uk.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing carolyn@lannair.co.uk at any time.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use this website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Definitions:

“Lannair Ltd” refers to the company Lannair Ltd, company number 583702

“Coachee” refers to an individual who is enquiring about or receiving coaching (and/or mentoring) from a Coach (and/or Mentor) at Lannair Ltd.

“Trainee” refers to an individual who is enquiring about or participating on a training programme provided by a trainer at Lannair Ltd.

“Client” refers to an individual or company who is enquiring about or receiving Consulting advice from Lannair Ltd.

“GDPR” refers to The General Data Protection Regulation which became effective 25 May 2018 – a regulation in EU law on data protection and privacy for all individuals with the EU and EEA.